pedir el libro de reclamaciones
order the claim book
The Spanish phrase 'pedir el libro de reclamaciones' generally translates to 'order the claim book' in English. In a commercial context, particularly in a consumer and business relationship, it is a formal request by a customer for a complaints book. This is a standard method of documenting dissatisfaction with a service or product in certain territories. Though the phrase can literally refer to the act of ordering a physical claim book, it is more widely understood and used as an invocation of consumer rights in a situation of dispute or dissatisfaction with a service or product.
Example sentences using: pedir el libro de reclamaciones
Si no estás satisfecho con el servicio, puedes pedir el libro de reclamaciones.
If you are not satisfied with the service, you can ask for the complaint book.
This sentence is used when someone is dissatisfied with a service and wants to file a complaint. In Spain, it is mandatory for businesses to have a 'libro de reclamaciones' (complaint book) that customers can ask for in case they have any complaints about the service.
Deberías pedir el libro de reclamaciones si te han cobrado de más.
You should ask for the complaint book if they have overcharged you.
This sentence instructs the listener to request the complaint book if they notice that they've been overcharged. The part 'si te han cobrado de más' means 'if they have charged you extra'. Here, the phrase 'pedir el libro de reclamaciones' is used as a course of action when a customer is unfairly charged.
Es tu derecho pedir el libro de reclamaciones si la comida no es de tu agrado.
It is your right to ask for the complaint book if you don't like the food.
This sentence reinforces customer's rights in situations where they aren't satisfied with product or service provided, in this case, the quality of the food. It expresses the idea that by law, one can ask for the 'libro de reclamaciones' to register their dissatisfaction.